IMPERIAL - Thanks to a call center upgrade, Imperial Irrigation District customers will now be receiving better over-the-phone service.
"We've been working on our upgrade for the last year to improve our functions and our services", says IID Call Center Operations Supervisor, Daniel Hurtado. "The last time our IVR system was upgraded was back in 2007".
The update occurred this past weekend and includes a new main business menu as well as a new interactive voice response system.
In a statement released by IID, Mario Escalera says that the advancement of technology aided the upgrade.
"Most notable id the development and design of the new system which increases functionality and service to customers", says Escalera.
Services from before are still available, like being able to report power outages, talk to someone about their bill or speaking to someone at the water department.
As part of the upgrade, customers will now have access to various IID departments, like the recruitment and job line, as well as technical support.
According to IID, they receive anywhere from three-thousand to 35 hundred calls a day.
Hurtado says, "This is the next step top take us to the next level for the type of customer we want to provide to our customers".
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