Yuma ambulance riders' data at risk after billing company employ


Yuma ambulance riders' data at risk after billing company employee steals information


YUMA, Ariz. – (KSWT News 13) - If you were transported in a Yuma Fire Department ambulance last year, you may want to check your credit card and other financial records.

Personal information was stolen and sold to a theft ring in Florida by an employee of the company who provides billing for the Yuma City Fire Department's ambulance service.

The city says people in Yuma have been affected by last year's data theft, and some of them don't even know it yet.

Advanced Data Processing, Incorporated (ADPI) says the stolen data includes names, dates of birth and social security numbers. They say no medical information was compromised.

ADPI's spokesperson refused to tell KSWT News 13 how many people were affected by ID theft, either nationally or in Yuma.

Neither the city nor ADPI could adequately explain why it took six months and a federal mandate to inform the public, a last gasp effort to let those people they could not contact directly, know about their compromised personal information.

Both the city and ADPI confirm Yuma is among the U.S. cities impacted by the data theft.

When we talked on the phone with Lisa MacKenzie, the spokesperson for ADPI, she refused to give us the answers the public deserves to know.

Here's a partial transcript of the phone conversation between KSWT News 13 reporter Steven Commer and ADPI spokesperson Lisa MacKenzie.

Steven: "How many names were stolen?"

Lisa: "That's actually information that we're not releasing."

Steven: "How come?"

Lisa: "Because we're not releasing it."

Steven: "Can you give me an idea of how many people in Yuma were affected?"

Lisa : "Well, I don't have that information."

Steven: "You don't have it, or you're not going to give it to me? You have to have it."

Lisa: "I don't have it. I don't have it. And we're not disclosing it."

Steven: "Give me a time frame, I mean, so if someone was riding in an ambulance, when in 2012 were they at risk to have their information lifted?"

Lisa: "I don't have that information. And I don't believe I have that information, nor can I get it."

Steven: "When you try to contact these people, you said there was a number of ways. Can you list the ways you try to contact these people once a compromise ..."

Lisa: "Well, the company sent letters by first-class mail to all the affected individuals and they posted the notice on its web site."

The internal investigation at ADPI took 6 to 8 weeks to complete, before the City of Yuma was notified of the data breach. It's unclear why it took the organizations nearly six months to determine the first-class letters sent to those affected were ultimately undeliverable.

Despite the admission to mailing the first-class letters to everyone affected, ADPI refuses to say how many people had their personal information stolen.

The City of Yuma says it's still using ADPI's services. The ADPI employee responsible was arrested and fired. No word if she is serving jail time.

Anyone who believes they may be a victim of this ID theft can call (877) 264-9622 Monday through Friday, between 6 am and 6 PM.

KSWT-TV Affiliates