Hospital offering free credit checks for missing medical records

EL Centro

Hospital offering free credit checks for missing medical records

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EL CENTRO, CA (13 On Your Side) - Free credit reports. That's how El Centro Regional Medical Center is treating some of it's patients whose personal information went missing and may not have been destroyed.

The hospital claims boxes filled with x-ray records that include names, birth dates, and Social Security numbers disappeared from the storage warehouse of a private company that is supposed to safeguard them.

13 On Your Side spoke with Nora Bermudez-Perez who tells us her 20-year-old daughter received a notification letter from the hospital.

She says she's concerned - her daughter could have her identity stolen at a time she is applying for medical school.

Bermudez-Perez says she's not satisfied with the hospital's response.  

On May 7th, the ECRMC sent out letters to thousands of patients who have had x-rays done on them since February 2011 - informing them their personal information went missing.

In the letter - the hospital further states it has not been able to contact the vendor to find out how the paper trail of personal records went missing - and why they weren't digitized and destroyed - as they were supposed to.

The x-rays include personal information from Social Security numbers and addresses.

El Centro Regional is offering free credit checks to all the affected patients.  

But Bermudez-Perez wants answers from the hospital.  

"Well, I want to make sure that they're doing something about it not just say 'Okay, this is the letter and you handle it now,'" says Bermudez-Perez, "They have to make sure that those people are liable. That's why we pay the hospital a lot of money every time we go to the hospital. It's not cheap. And we want to know that our information is kept confidential." 

13 On Your Side called Kathleen Pipkin - the hospital's spokesperson - to get more details on the missing medical records, but she told us she had 'No Comment.'

We will continue to follow the story until we get more answers.

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