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A Business Rules Engine, Enterprise Search, Case Archiving, and an SLA Manager are now available in ProcessMaker
BROOKLYN, N.Y., Jan. 7, 2014 /PRNewswire/ -- Colosa, the developer of the ProcessMaker Business Process Management (BPM) and Workflow solution (www.processmaker.com), announces today major new Enterprise Functionality for its award winning BPM & Workflow suite. The new functionality has been added thanks to input from ProcessMaker's growing list of Enterprise customers around the world.
The new features are added as plugins which can be loaded into existing ProcessMaker implementations and include the following: Business Rules Engine, Enterprise Search, Case Archive and Restore, SLA Manager, and an integration with New Relic Performance Dashboards.
The new Business Rules engine is a significant new plugin for ProcessMaker that allows companies to develop business rules outside of their processes making it much easier to develop and maintain complex business logic. This level of abstraction allows companies to assign business rule maintenance tasks to an analyst that only needs to understand the logic of the business rules and does not need to have a deep understanding of the entire business process.
The new ProcessMaker Enterprise Search plugin allows users to search based on any field in any form and in any process. The search is based on dedicated search server technology by SOLr, which performs an initial indexing of process data, and then maintains the data in sync. The search is lightening fast and allows large ProcessMaker implementations to separate the search engine from the engine that runs the caseloads. The plugin allows users to save and share preferred searches as reports with other users or save them as favorites to be used frequently.
The Case Archive and Restore plugin allows ProcessMaker administrators to archive large caseloads. This allows for better maintenance and audit controls for ProcessMaker instances. The feature also ensures that large-scale implementations can offload old cases from the main Inbox in order to ensure speed at high scale. Cases can be restored to user inboxes at any time by the administrator.
The SLA Management plugin allows process administrators to set specific Service Level Agreements in ProcessMaker processes. These SLAs can be set on a task, across multiple tasks, or across a full process. The SLAs can also be triggered based on specific variables in a process so that cases marked as high priority, for example, might have a more stringent SLA than other cases. Reports show non-conforming processes where SLAs have not been met. Drill downs permit supervisors to perform a forensic analysis to determine the exact causes of low performing processes in order to fix the root cause. Penalties can also be set and applied to enforce SLAs with subcontractors.
Brian Reale, founder and CEO of Colosa, said: "We are very pleased to announce these significant new features. Each new feature has a significant function in large-scale ProcessMaker implementations, and we expect them to deliver significant productivity gains to companies using our solution."
Colosa is the company behind ProcessMaker® Open Source BPM & Workflow and ProcessMapper™ Cloud based, Social Business Process Modeling and Analysis. It is headquartered in New York with regional offices in Colombia, Peru, and Bolivia plus a partner network spread across 30 countries and five continents. Hundreds of commercial customers including numerous Fortune 100 companies rely on its flagship workflow product. ProcessMaker is now available in 17 different languages and has been downloaded over 500,000 times. Colosa is an ISO-9001 certified company. www.colosa.com
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