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Company named to client and provider list with satisfaction scores more than double the industry average.
ALPHARETTA, Ga., Feb. 27, 2014 /PRNewswire/ -- LocumTenens.com announced today it has been named as one of Inavero's 2014 Best of Staffing® Award winners. Presented in partnership with CareerBuilder, the fifth annual Best of Staffing Award provides the only statistically valid and objective service quality benchmarks in the industry, revealing which staffing agencies are delivering the highest satisfaction levels to their clients and the permanent and temporary employees for whom they find jobs.
According to Inavero, less than two percent of all staffing agencies in North America receive the Best of Staffing Award for service excellence. Inclusion on the list was determined by utilizing the Net Promoter® methodology. Clients and physicians who have recently worked with LocumTenens.com were surveyed by Inavero. This year's Best of Staffing winners achieved satisfaction scores more than double the industry average, illustrating that firms like LocumTenens.com truly stand out for their service quality. LocumTenens.com received satisfaction ratings of 9 or 10 out of 10 from nearly 73 percent of the physicians it places, significantly higher than the industry's average of 53 percent. Of healthcare clients who participated in the survey, 64 percent rated LocumTenens.com a 9 or 10, compared to just 35 percent for the average staffing agency. To build a culture of service, LocumTenens.com has long relied on best-in-class training programs for its associates and managers along with direct feedback from clients and physicians.
"For LocumTenens.com, service to the clients and to the physicians and advanced practice professionals we serve has always been our top priority," said R. Shane Jackson, president of Jackson Healthcare and LocumTenens.com. "Our inclusion on this list is a reflection of the hard work of our associates and the emphasis we place on ensuring the clients and healthcare providers we work with are highly satisfied. We know they have choices when it comes to their staffing partners, and we are always committed to creating and maintaining the best customer experience in the industry."
"The staffing industry is helping organizations bridge the skills gap and add jobs today more than at any other point in U.S. history," said Inavero Founder and CEO, Eric Gregg. "Between the well documented skills gaps and economic uncertainty, partnering with a top staffing agency is more important now than ever. The 2014 Best of Staffing Award was earned by fewer than 2% of the more than 12,000 staffing firms in the U.S. In an era of scarce qualified talent, hard to fill positions, and ever-increasing expectations these firms have proven they have what it takes to deliver exceptional service to both clients and job candidates. We're proud of the accomplishments of our 2014 award recipients."
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero's team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association's exclusive service quality partner.
Inavero's Best of Staffing® is the nation's only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). Bestofstaffing.com is the central place that businesses and talent go to find the best staffing agencies to call when they are in need.
Founded in 1995, LocumTenens.com is a full-service locum tenens staffing agency. LocumTenens.com operates the largest internet job board for the industry with direct access to thousands of jobs – in all specialties – posted directly by facilities and agencies nationwide. LocumTenens.com is part of the Jackson Healthcare family of companies. To learn more, visit www.locumtenens.com.
LocumTenens.com's agency recruiters specialize in emergency medicine, primary care, ob/gyn, anesthesia, neurology, psychiatry, radiology, urology, gastroenterology and most surgical subspecialties. We place physicians, CRNAs, NPs and PAs in hospitals, medical groups and community health centers across the United States.
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